Privacy Policy
How we collect, use, and protect your information
Effective Date: January 1, 2025
West Valley RestorePro respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. It applies to our water damage restoration services in West Valley City, Utah, and to West Valley RestorePro online.
Information We Collect
When you call us or fill out a form, we collect your name, phone number, email address, and the property address where you need water damage restoration. We also collect details about the water issue you are facing, such as the source, the affected areas, and any insurance information you choose to share.
Like most websites, we automatically collect certain technical data when you visit us online. This includes your IP address, browser type, device type, pages you view, and the date and time of your visit.
How We Use Information
We use your information to respond to your request, schedule an inspection, provide an estimate, and perform water damage restoration work at your property. We also use it to communicate with you about your project, send invoices, and follow up on completed work.
We may use your contact details to send service updates or promotional offers that we believe are relevant to you. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and recognize repeat visits.
You can disable cookies through your browser settings. If you do, some parts of our website may not work as intended.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect information anonymously and help us improve our site and services. They do not identify you personally.
We may also use third-party scheduling, payment, or customer relationship management tools to manage your project. These providers only access your information as needed to perform their services for us.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as insurance companies, subcontractors, and software providers. These partners are required to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights
You have the right to request access to the personal information we hold about you, ask us to correct or delete it, or object to certain processing. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.